If you suspect unauthorized access, change your passwords from a trusted device and contact Customer Support immediately. Report unfamiliar logins, trades or transactions even if you can still access your account.
Steps to secure and report your account
Take the following actions promptly:
- Change your passwords. Change your Client Portal password, MT4/MT5 trading account passwords and any other affected credentials. Use unique passwords.
- Report the activity. Contact Live Chat through the official Ultima Markets website or email info@ultimamarkets.com, using your registered email address if it is secure.
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Preserve supporting records. Include:
- Your trading account number.
- The date, time and time zone of the suspicious activity.
- A description of unfamiliar logins, trades or transactions.
- Relevant order or transaction numbers, screenshots or other records.
- Check your device. Scan it for malware and investigate suspicious software before using it to access your account again.
- Review third-party access. Stop using unverified applications, Expert Advisors (EAs) or plugins that may have access to your account.
Avoid adding funds or opening new trades while securing the account. Check any existing positions promptly, as they remain exposed to market movements.
What if my registered email is also compromised?
Your email account may be used to receive password-reset and verification messages. Secure it promptly:
- Change its password from a trusted device.
- Enable two-factor authentication (2FA), if available.
- Contact your email provider if you cannot regain control.
- Inform Ultima Markets Customer Support that your registered email may be compromised.
If the email account is unsafe or inaccessible, contact Live Chat through the official website and explain the situation.
What if I cannot log in to change my passwords?
Contact Customer Support immediately through official Live Chat or info@ultimamarkets.com. Provide your trading account number and explain which account you cannot access.
Never share your passwords, one-time passwords (OTPs), authenticator codes or recovery codes with anyone, including Customer Support.
