You can change your registered phone number through the Client Portal or Ultima Markets App by completing the required verification. Withdrawals are disabled for 48 hours after the change is completed.
Before you start
Have your new phone number and account password ready. For the standard Client Portal procedure, you must be able to receive a verification code at your current registered phone number.
Change your phone number in the Client Portal
Follow these steps to verify your current phone number and register a new one:
- Log in to the Client Portal.
- Go to Profile > Security Management.
- Select Modify next to your phone number.
- Select Send OTP to request a one-time password (OTP).
- Enter the code sent to your current phone number, then select Confirm.
- Enter your new phone number and complete the verification shown.
Your registered phone number is updated when verification is completed.
Change your phone number in the Ultima Markets App
Follow these steps to update your phone number in the App:
- Open the Ultima Markets App.
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Go to Profile > Security.
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Select Update Mobile Number.
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Enter your new phone number and current password.
- Select Send OTP via SMS.
- Enter the verification code and complete the change.
Your registered phone number is updated when verification is completed.
What if I cannot access my current phone number?
Request assistance from Customer Support using the details below.
Need more help?
If you cannot complete the change, email info@ultimamarkets.com from your registered email address.
For an assisted phone-number change, provide:
- Your registered name.
- Your current phone number.
- Your new phone number.
- A selfie photo of yourself holding your ID.
Once all required information is received, your request will be processed within 1 business day.
