If your SMS verification code does not arrive, check that your registered mobile number is correct and your phone can receive SMS messages. Codes usually arrive within one minute after you select Send OTP via SMS, but delivery may occasionally be delayed.
Steps to check SMS delivery
Follow these steps to check your mobile connection and request another code:
- Wait a few minutes and check your phone again.
- Confirm that the mobile number registered with your Ultima Markets account is correct.
- Check that your phone has a stable mobile network connection and can receive SMS messages.
- Select Send OTP via SMS again to request a new verification code.
What if the code still does not arrive?
Try again later, as system traffic or technical issues may temporarily delay delivery. If the problem continues, contact Customer Support using the details below.
What if my registered mobile number is incorrect or inaccessible?
You will need to update your registered phone number. If you cannot receive the code required to update it, email info@ultimamarkets.com from your registered email address to request assistance.
Need more help?
If you still cannot receive the SMS verification code, email info@ultimamarkets.com from your registered email address.
To help Customer Support investigate, include:
- The action you were trying to complete.
- When you requested the SMS code.
- Whether you can access your registered mobile number.
- A screenshot of any error message, if displayed.
