Account verification may fail if you do not meet the verification requirements, your documents are invalid or unclear, your submitted information does not match your account details, or your country is not supported.
Requirements / Eligibility
Your account verification may be unsuccessful for the following reasons:
1. You are under 18
You must be 18 years old or above to complete account verification.
2. Your documents have expired
The documents you submit must be valid and not expired.
3. Your document images are unclear
Uploaded documents must be clear and readable. Verification may fail if the document image is:
- Blurred
- Too dark or too bright
- Covered or obstructed
- Cropped
- Otherwise difficult to read
Make sure the relevant information on the document is clearly visible.
4. You have a duplicate registration or application
Verification may fail if you have submitted duplicate account registrations or applications.
5. Your country is not supported
Your country of residence must be supported for account registration and verification.
6. Your documents do not match your account information
The information shown on your submitted documents must match the information provided when you opened your account.
This may include details such as:
- Full name
- Date of birth
- Address
- Other relevant personal information
Important Conditions
Before submitting your verification documents, make sure that:
- You are at least 18 years old.
- Your documents are valid and not expired.
- Your document images are clear and fully visible.
- You have not created a duplicate registration or application.
- Your country of residence is supported.
- The information on your documents matches your account information.
What should I check if my verification fails?
Review the reason for the failed verification and check each requirement above. If there is an issue with your documents or account information, provide the correct information or a valid, clear document that matches your account details.
