You can complete registration and receive your Client Portal login credentials without submitting Proof of Identity (POI) or Proof of Address (POA). However, trading and withdrawal features remain restricted until the relevant verification is approved.
What can I do before verification is complete?
After registration, you can receive your trading account details and deposit funds, but your account has limited functionality.
Which features require verification?
The following approvals determine access to trading and withdrawals:
| Verification | Feature enabled after approval |
|---|---|
| Proof of Identity (POI) | Trading permission |
| Proof of Address (POA) | Withdrawal functionality, subject to other applicable withdrawal requirements |
Submitting documents alone does not complete verification. They must be reviewed and approved.
How do I complete verification later?
Log in to the Client Portal, open Profile > Verification and complete the outstanding verification steps.
What if I still cannot trade or withdraw?
Check that the relevant verification shows as approved. For withdrawals, also check other requirements, including two-factor authentication (2FA) and any verification required for your selected payment method.
If the restriction remains unclear, email info@ultimamarkets.com from your registered email address. Include your trading account number, verification status and any error message displayed.
