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Why am I unable to upload my documents in the Client Portal?

If you are unable to upload a document in the Client Portal, please make sure that the file format and size meet the supported requirements.

Supported File Requirements

Your document must meet the following requirements:

Supported formats: JPG, PNG, HEIC, WEBP, PDF
Maximum file size: 5 MB

What should I do if my document meets the requirements?

If your document meets the supported format and file size requirements but you are still unable to upload it:

Clear your browser cache.
Log in to the Client Portal again.
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Need More Help?

If you are still unable to upload your document after completing the steps above, please contact Customer Support and provide a screenshot of the error message for further assistance.

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Ultima Markets is a member of The Financial Commission, an international independent body responsible for resolving disputes in the Forex and CFD markets.

All clients of Ultima Markets are protected under insurance coverage provided by Willis Towers Watson (WTW), a global insurance brokerage established in 1828, with claims eligibility up to US$1,000,000 per account.

Ultima Markets is the first United CFD broker to be part of the United Nations Global Compact.

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RISK DISCLOSURE

Risk Warning:
Trading leveraged financial products, including Contracts for Difference (CFDs), carries a high level of risk and may result in losses exceeding your initial investment. These products are not suitable for all investors and should only be traded with funds you can afford to lose. You do not own or have any rights to the underlying assets of these derivatives (e.g., entitlement to dividends). Please ensure you fully understand the associated risks. Before trading, consider your level of experience, investment objectives, and seek independent financial advice if necessary. Refer to our legal documents and disclosures before making any trading decisions.

General Advice Warning:
The information provided on this website is general in nature and does not take into account your personal objectives, financial situation, or needs. Before acting on any advice, you should assess its appropriateness in light of your individual circumstances and consult our legal documentation.

Regional Restrictions:
The information and services on this website are not intended for residents of certain jurisdictions, including but not limited to the United States, United Kingdom, Singapore, and any jurisdictions subject to international sanctions. For further information, please contact our customer support team.

Regulatory Information:

Ultima Markets is a trading name shared amongst multiple entities operating in various jurisdictions. These following entities are authorised to operate under the Ultima Markets brand and trademarks.

Ultima Markets UK Limited, reference number 470325, is authorised and regulated by the Financial Conduct Authority (FCA). Registered address: 1 Blossom Yard, Fourth Floor, London, E1 6RS, UNITED KINGDOM.
Ultima Markets Ltd is authorised and regulated by the Financial Services Commission (FSC) of Mauritius as a Full-Service Investment Dealer (excluding Underwriting), under licence number GB 23201593.

Registered address: 2nd Floor, The Catalyst, 40 Silicon Avenue, Ebene Cybercity, 72201, Mauritius.
Ultima Markets EU OÜ, incorporated in Estonia with registry code 17134727. Registered address: Harju maakond, Tallinn, Kristiine linnaosa, Seebi tn 1-1501, 11316. This entity does not offer regulated financial products or provide trading services.

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