You can change your Master Password or Investor Password through the MT4 or MT5 desktop platform or mobile app. You need your current Master Password to authorize either change.
Before you start
Select the correct trading account and identify which password you want to change:
- Master Password: Provides trading access.
- Investor Password: Provides read-only access.
Both are separate from your Client Portal password. Menu labels may vary by platform version.
Change your password on desktop
Follow these steps in MT4 or MT5 on your computer:
- Log in to the relevant trading account.
- Select Tools > Options.
- Open the Server tab and check the account and server details.
- Select Change.
- Enter your current Master Password.
- Select Change master password or Change investor (read-only) password.
- Enter and confirm the new password.
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Select OK.
Change your password on Android
Follow these steps in the MT4 or MT5 mobile app:
- Open the app and select the relevant trading account.
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Open the ≡ menu, then select Manage Accounts or Accounts.
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Tap ⋮ in the upper-right corner and select Change Password.
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Select Change Master Password or Change Investor Password.
- Enter your current Master Password, new password and password confirmation.
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Tap Next.
Change your password on iOS
Follow these steps in the MT4 or MT5 mobile app:
- Open the app.
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Go to Settings and select your trading account.
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Tap ….
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Select Change Password.
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Select Change Master Password or Change Investor Password.
- Enter your current Master Password, new password and password confirmation.
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Tap Change.
After confirmation, use the new password for the corresponding type of account access.
What if I have forgotten my Master Password?
Request a reset through the Client Portal:
- Go to Accounts > Live Account.
- Find the relevant account and select Change Password from its options menu.
- Select Forgot Password and follow the instructions sent to your registered email address.
Need more help?
If you cannot change the password, email info@ultimamarkets.com. Include:
- Your trading account number.
- Whether you use MT4 or MT5.
- Your device type.
- A description or screenshot of any error.
Do not include your passwords.
