The “Invalid account” message means the platform could not authenticate your trading account. Possible causes include an incorrect trading account number, password or server, or an account that is no longer active.
Incorrect trading account number or password
Use your trading account number as the login username and your trading account password, rather than your Client Portal credentials.
What to do: Check for typing errors and accidental spaces, especially when copying and pasting your password. Use your latest password if you recently changed it.
Incorrect trading server
Your account must connect to its assigned server on the correct platform.
What to do: Check your account registration email for the exact server name. Search for the appropriate server in the App.
| Platform | Live server names provided in this guide |
|---|---|
| MT4 | UltimaMarkets-Live or UltimaMarkets-Live 2 |
| MT5 | UltimaMarkets-Live 1 |
Select the server assigned to your account. These live-server options do not apply to demo accounts.
The account is no longer active
An expired demo account or an archived trading account may no longer accept login attempts.
What to do: Check your account status in the Client Portal. Archived trading accounts cannot be reopened; you can apply for an additional account if needed.
What if I have forgotten my trading account password?
Follow these steps to request a password reset:
- Log in to the Client Portal.
- Go to Accounts > Live Account.
- Find the relevant trading account.
- Open its options menu and select Change Password.
- Select Forgot Password.
- Follow the reset instructions sent to your registered email address.
- Return to MT4 or MT5 and log in using your new trading account password and assigned server.
Important: Withdrawals are disabled for 48 hours after you reset your MT4/MT5 trading account password.
What if the error continues after checking my details?
Have your trading account number, password and server details ready, then uninstall and reinstall the correct application using the official download page:
Open the reinstalled App and sign in using the correct trading account details.
Need more help?
If you still cannot log in, email info@ultimamarkets.com from your registered email address.
Include:
- Your trading account number.
- Whether you use MT4 or MT5.
- Whether the account is live or demo.
- The selected server name.
- Whether your device uses Android or iOS.
- A screenshot of the error message.
Do not include your password.
