You can check your withdrawal status in the Client Portal after submitting a withdrawal request. The expected withdrawal processing time depends on your withdrawal method.
Steps
- Log in to the Client Portal.
- Select Funds.
- Select Transaction History.
- Open the Withdrawals section.
- Find your withdrawal and check its status and transaction details.
Your withdrawal status and transaction details will appear in the Withdrawals section.
Expected withdrawal processing times
| Withdrawal method | Expected processing time |
|---|---|
| International bank wire transfer | 2–5 business days |
| Credit/debit card | 2–5 business days |
| Cryptocurrency | 0–2 business days |
| Local bank transfer | 2–5 business days |
These timeframes are expected processing periods and do not guarantee when the funds will appear in your bank account, card account, or cryptocurrency wallet.
For credit/debit card withdrawals, the time required to receive funds may also depend on the processing procedures of the card issuer or merchant. For bank withdrawals, the time required for funds to appear in your account may depend on the receiving bank’s processing time.
Troubleshooting
- The withdrawal amount has been deducted, but you have not received the funds: Check your withdrawal status in the Client Portal and compare the elapsed time with the expected processing time for your withdrawal method.
- The withdrawal has exceeded the expected processing time: Contact Customer Support and provide your trading account number, withdrawal date, withdrawal amount, and withdrawal method.
