You can withdraw funds via International Bank Transfer through the Client Portal. If you are using Wire Transfer for the first time, you must complete Advance KYC verification before submitting your withdrawal.
Prerequisites
For your first Wire Transfer withdrawal, you must complete the required Advance KYC verification.
You will need to provide:
- The required financial information
- A bank statement issued within the past three months
- Proof of identity
The verification is normally completed within 1 business day.
If you have already completed Wire Transfer verification, you can proceed directly to the withdrawal steps.
How to Complete Wire Transfer Verification
- Log in to the Client Portal.
- Select Funds from the left menu.
- Select Withdraw.
- Select the relevant Account Number.
- Enter the Amount and click Continue.
- Under Withdrawal Method, select International Bank Transfer.
- Click Complete Advance KYC.
- Upload your bank statement and proof of identity.
- Submit the information for verification.
How to Withdraw via International Bank Transfer
After your Wire Transfer verification has been completed:
- Log in to the Client Portal.
- Select Funds from the left menu.
- Select Withdraw.
- Select the relevant Account Number.
- Enter the Amount and click Continue.
- Under Withdrawal Method, select International Bank Transfer.
- Select Add Bank Account.
- Select International Bank Transfer.
- Enter your bank account details.
- Upload a copy of your bank statement.
- Click Withdraw Now.
Your International Bank Transfer withdrawal request will be submitted after you provide the required bank account information and supporting document.
Troubleshooting
- Using Wire Transfer for the first time: Complete Advance KYC verification before submitting your withdrawal.
- Already verified: You do not need to complete the verification procedure again and can proceed with the withdrawal steps.
- Verification pending: Allow up to 1 business day for the verification to normally be completed.
- Unable to submit the withdrawal: Check that your bank details and required bank statement have been provided correctly.
