Your UM Social subscription may be inactive because initial activation is incomplete, you manually suspended it or a configured risk-management limit paused copying. You must activate the subscription before copying can begin or resume.
Reasons your subscription may be inactive
The table below explains when activation or reactivation may be required.
| Reason | What happened |
|---|---|
| Initial activation is incomplete | Some subscriptions start as inactive when you join a new offer. Registration alone does not activate copying. |
| You suspended the subscription | You selected Suspend under Actions. |
| A risk-management limit was reached | The subscription was automatically paused after reaching a configured risk limit. |
Steps to activate or reactivate your subscription
Follow these steps after checking why the subscription is inactive:
- Log in to UM Social.
- Open the relevant subscription.
- Review the reason for the inactive status. If a risk-management limit was reached, review the applicable settings before proceeding.
- Open Actions in the upper-right corner.
- Select Activate.
- Check that the subscription status changes to Active.
An activation prompt may also appear when you access a new offer for the first time.
An Active status indicates that the subscription is enabled. It does not, by itself, confirm that every Provider trade has been copied successfully.
What if I cannot activate my subscription?
Check any message displayed and review the subscription’s settings. If you still cannot activate it, contact Customer Support using the details below.
Need more help?
Email info@ultimamarkets.com from your registered email address.
Include:
- Your Follower trading account number.
- The Provider’s offer name.
- The current subscription status.
- A description or screenshot of any error or risk-limit message.
