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You can change the device linked to your Security Authenticator App through the Client Portal. Follow the steps below to bind your authenticator to a new device.

Steps

1. Log in to the Client Portal.
    

   

   2. Go to Profile > Security Management from the top menu

3. Select Modify under Security Authenticator App

4. Click Confirm
5. Open your current authenticator app and enter the verification code displayed in the app.

6. Read and acknowledge the disclaimer, then click Confirm.

    

7. On your new device, download Microsoft Authenticator or Google Authenticator from your mobile app store.

8. Open the authenticator app and select the + icon in the upper-right corner.

9.  Use the authenticator app to scan the QR code displayed in the Client Portal.
10. Enter the verification code generated by the authenticator app.

11. Read and acknowledge the disclaimer, then click Confirm.

Important Note

To protect the security of your funds, withdrawals will not be supported for T+2 days after changing your Security Authenticator App.