You can find MetaTrader 4 (MT4) or MetaTrader 5 (MT5) desktop journal logs through File > Open Data Folder > Logs. These files record platform activity, including trading operations and connection events, and are organised by date.
Before you start
Use the computer and platform installation where the activity occurred. Journal logs are different from an account statement or trading-history report.
Steps to find your journal logs
Follow these steps to locate the log for the required date:
- Open the MT4 or MT5 desktop platform.
- Select File from the top menu.
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Select Open Data Folder.
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Open the Logs folder.
- Find the log file for the date you need.
- Open the file using a text editor to review its contents.
Log filenames use the format YYYYMMDD.log. For example, 20261109.log contains records for 9 November 2026.
What if I cannot find the required log?
Check that you opened the data folder from the correct platform installation on the computer used at the time of the issue.
If you need logs for an automated trading program, tell Customer Support that an Expert Advisor (EA) was involved, as its logs are stored separately from the main platform journal.
Need more help?
If you cannot locate the relevant logs, email info@ultimamarkets.com from your registered email address.
Include:
- Your trading account number.
- Whether you are using MT4 or MT5.
- The date and time you need to investigate, including the time zone.
- A description of the issue.
- Whether an EA was involved.
