A "No connection" message in MetaTrader 4 (MT4) or MetaTrader 5 (MT5) means the platform cannot connect to the trading server. Your open positions and pending orders generally remain active on the trading server. However, while disconnected, you may be unable to place, modify, or close trades until the connection is restored.
How can I restore my connection in MetaTrader 4 (MT4) or MetaTrader 5 (MT5)?
If your trading platform displays a "No connection" message, try the following steps in order:
- Check your internet connection: Open a website in your browser to confirm that your internet connection is working.
- Reconnect to the trading server: Click the connection status indicator in the bottom-right corner of the desktop platform and select an available server to reconnect.
- Verify your login details: Go to File → Login to Trade Account and confirm that your trading account number, password, and trading server are correct.
- Switch your network: Try another Wi-Fi connection or mobile data. Some public or restricted networks may prevent the platform from connecting.
- Restart MT4/MT5: Close the trading platform completely and reopen it.
- Restart your device: Restart your computer or mobile device and try connecting again.
- Check your firewall or antivirus: Make sure MetaTrader 4 (MT4) or MetaTrader 5 (MT5) is not being blocked by your security software.
- Check your VPN or proxy: If you are using a VPN or proxy, temporarily disable it and try reconnecting.
- Reinstall MT4/MT5: If the issue persists, download and reinstall the trading platform from the official Ultima Markets website. Reinstalling the platform does not affect your trading account balance or open positions.
Once the connection is restored, the connection indicator should display an active data rate, and market prices should begin updating.
What happens to my open positions when MetaTrader 4 (MT4) or MetaTrader 5 (MT5) loses connection?
Your open positions and pending orders remain active on the trading server even when your trading platform is disconnected.
- Open positions: Remain active and continue to be affected by market price movements.
- Pending orders: Remain on the trading server and may still be triggered when their conditions are met.
- Stop Loss and Take Profit: Previously placed levels remain active and can still be triggered while your platform is disconnected.
- Trading activities: You may be unable to open, modify, or close positions until your connection is restored.
What should I do if MetaTrader 4 (MT4) or MetaTrader 5 (MT5) still cannot connect?
If the issue continues after following the troubleshooting steps, consider the following:
- Connection keeps dropping: Try a more stable internet connection or switch to another network.
- Platform works on another device: Check whether your firewall, antivirus, or network settings are blocking the connection on the affected device.
- Unable to reconnect: Contact Customer Support with your trading account number, trading platform, and a screenshot of the error message.
What do the connection status messages mean in MetaTrader 4 (MT4) or MetaTrader 5 (MT5)?
On the desktop platform, you can check the connection status indicator in the bottom-right corner.
Connection Status | Meaning |
|---|---|
Green or blue bars with a data rate | The platform is connected and receiving market prices. |
No connection | The platform cannot connect to the trading server. |
Invalid account | The trading account number, password, or selected server may be incorrect. |
If you see an "Invalid account" message, verify your login credentials and trading server. You can also refer to the article "What If I Cannot Find My Trading Server When Logging In to MetaTrader 4 (MT4) or MetaTrader 5 (MT5)?"
