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You can make a cryptocurrency deposit through the Client Portal or Ultima Markets App. Create a deposit request, transfer the required amount from your cryptocurrency wallet to the address provided, then select Pay Now.

Before you start

Check the following before creating your deposit request:

• Make sure you can access your cryptocurrency wallet.
• Confirm that your wallet supports the cryptocurrency and network shown in the payment instructions.
• Use the receiving address and QR code provided for your current deposit request.

Important: Sending funds to an incorrect address or through an incompatible network may result in the loss of funds.

Steps to deposit through the Client Portal

Follow these steps to create your request and complete the cryptocurrency payment:

1. Log in to the Client Portal and select Deposit.
2. Select the trading Account Number you want to fund.
3. Enter the deposit Amount, then select Continue.
4. Select an available cryptocurrency, then select Continue.
5. Review the payment instructions, including the cryptocurrency, network, required amount and receiving wallet address.
6. Open your cryptocurrency wallet. Scan the deposit QR code or enter the provided wallet address.
7. Check the transfer details, then send the required cryptocurrency amount.
8. Return to the deposit page and select Pay Now.

Steps to deposit through the Ultima Markets App

Follow these steps to create your request and complete payment through the App:

1. Open the Ultima Markets App.
2. Go to Profile, then select Deposit.
3. Select the trading account you want to fund.

4. Enter the deposit amount, then select Continue.

   

5. Select an available cryptocurrency.

   

6. Review the payment instructions, including the cryptocurrency, network, required amount and receiving wallet address.
7. Open your cryptocurrency wallet. Scan the deposit QR code or enter the provided wallet address.
8. Check the transfer details, then send the required cryptocurrency amount.

9. Return to the Ultima Markets App and select Pay Now.

   

Your deposit will be processed after payment. Completing the transfer does not mean the funds are immediately available in your trading account.

Exchange rates and one-time QR codes

The following conditions apply to cryptocurrency deposits:

• Exchange rates fluctuate: Deposits use the exchange rate provided at the time of the transaction.
• Each deposit QR code is for one-time use: Create a new deposit request for each payment. Do not reuse a QR code from a previous request.
• QR-code reuse: Ultima Markets is not liable for losses resulting from reuse of a deposit QR code.

What if my cryptocurrency deposit has not arrived?

Check your wallet’s transaction record to confirm whether the transfer was completed. The expected cryptocurrency deposit processing time is within 1 hour.

If funds were deducted but the deposit has not been credited within the expected period, contact Customer Support using the details below. Do not repeat the payment while its outcome is unclear.

Need more help?

If you cannot complete the deposit or the funds have not arrived, email info@ultimamarkets.com from your registered email address.

To help Customer Support investigate, include:

• Your trading account number.
• The deposit date, amount, cryptocurrency and network.
• Your Deposit Order Number, if available.
• Your sending wallet address if funds were deducted.
• The transaction ID (TXID), also called the transaction hash, if a transfer was made.
• Your payment confirmation.
• A screenshot of any error message, if displayed.

Do not include your wallet’s private key or recovery phrase.