You can deposit funds into your trading account through the Client Portal or Ultima Markets App. The available payment methods depend on your registered location.
Before you start
Have your account login details ready and check which trading account you want to fund. Prepare the payment details required for your selected deposit method.
Steps to deposit through the Client Portal
Follow these steps to enter your deposit amount and complete payment:
- Log in to the Client Portal.
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Select Funds.
- Enter the deposit amount, then select Continue.
- Select an available deposit method, then select Continue.
- Follow the payment instructions to complete your deposit.
Steps to deposit through the Ultima Markets App
Follow these steps to select your trading account and make a deposit:
- Open the Ultima Markets App.
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Go to Profile, then tap Deposit.
- Select the trading account you want to deposit into.
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Enter the deposit amount, then tap Continue.
- Follow the payment instructions to complete your deposit.
After payment is completed, your deposit will be processed and credited according to the selected payment method. The funds may not be immediately available in your trading account.
What if my preferred deposit method is unavailable?
Check the payment methods displayed for your account. Availability depends on your registered location. Choose an available method if it meets your needs.
What if an error prevents me from completing payment?
Check the error message and any highlighted payment details. Before trying again, confirm whether funds were deducted or a transaction was recorded to avoid making a duplicate payment.
If funds were deducted or the payment outcome is unclear, contact Customer Support before repeating the payment.
Need more help?
If you cannot complete your deposit, email info@ultimamarkets.com from your registered email address.
To help Customer Support investigate, include:
- Your trading account number.
- Whether you used the Client Portal or Ultima Markets App.
- The deposit amount and selected payment method.
- A description or screenshot of any error message.
- Whether funds were deducted.
If a cryptocurrency payment was deducted, also provide your sending wallet address and transaction ID (TXID/transaction hash).
