You can send a screenshot or document to Customer Support using the attachment icon in the Live Chat window.
Steps to upload a file
Have the file saved on your device, then follow these steps:
- Open your Live Chat conversation.
Select the attachment icon in the lower-left corner of the chat window.
- Choose the screenshot or document from your device.
- Complete the upload and check that the attachment appears in the conversation.
The attachment is shared with Customer Support once it has been successfully sent.
What if my file will not upload?
Check for an error message and any file-format or size requirements displayed in the chat window.
If you still cannot upload the file, tell the agent in the conversation so they can advise on another way to provide it.
