You have questions,
we have answers

You can transfer funds between your own trading accounts through the Client Portal or Ultima Markets App when both accounts use the same currency, or when transferring between USD and cent accounts. Transfers between other currency combinations must be requested by email.

Before you start

Check that your accounts meet the internal transfer requirements:

• Both trading accounts must belong to you.
• Standard internal transfers support accounts with the same currency, plus transfers between USD and cent accounts.
• Internal transfers are not available for PAMM/MAM accounts.

Steps to transfer funds through the Client Portal

Follow these steps to select your accounts and submit the transfer:

1. Log in to the Client Portal.
2. Select Funds.
3. Select Transfer Between Accounts.
4. Select the account to transfer funds from.
5. Select the account to transfer funds to.
6. Enter the transfer amount.
7. Review the account selections and amount, then select Submit.

Use the same procedure for transfers between a USD account and a cent account.

Steps to transfer funds through the Ultima Markets App

Follow these steps to enter your transfer details in the App:

1. Open the Ultima Markets App.

2. Go to Profile, then select Transfer.

   

3. Select the account to transfer funds from and the account to transfer funds to.

4. Enter the transfer amount.

   

5. Tap Next and follow the remaining on-screen instructions to complete the request.

Check the balances of both accounts to confirm whether the transfer has been completed.

Request a transfer between accounts with different currencies

For currency combinations other than USD and cent accounts, submit your request by email:

1. Email info@ultimamarkets.com from your registered email address.
2. Include the following:
   • The trading account number to transfer funds from.
   • The transfer amount and currency.
   • The trading account number to transfer funds to.
3. Review the exchange rate and converted amount provided on the day of processing.
4. Reply to the email on the same day to confirm the converted amount.

The transfer will be processed after your confirmation is received.

What if I cannot make an internal transfer?

Check whether either account is a PAMM/MAM account, or whether the accounts use different currencies outside the supported USD and cent combination.

For other currency combinations, use the email request procedure above.

Need more help?

If you still cannot complete the transfer, email info@ultimamarkets.com from your registered email address.

To help Customer Support investigate, include:

• The trading account numbers you are transferring from and to.
• The transfer amount and currency.
• Whether you used the Client Portal or Ultima Markets App.
• A description or screenshot of any error message.