Your Ultima Markets trading account may show “Inactive” if it has been automatically archived after a prolonged period without account activity. Automatic archiving occurs without prior notice only when all three conditions below are met.
Conditions for automatic archiving
The account must meet every requirement:
| Condition | Requirement |
|---|---|
| No account activity | No login activity, deposits or withdrawals within the past 90 days |
| Low account balance | Balance below USD 10 or equivalent, including below USC 1,000 for cent accounts |
| No active trades | No open positions or pending orders |
An account does not qualify for automatic archiving based on inactivity alone. The balance and trading conditions must also be met.
How can I continue trading?
Archived trading accounts cannot be reopened. You can open an additional trading account through the Client Portal:
- Log in to the Client Portal.
- Select Accounts from the top menu.
- Select + Open Account.
- Follow the on-screen instructions to complete your application.
The new trading account will be opened within 1 business day.
If the inactive status does not match these conditions
Email info@ultimamarkets.com with your trading account number and explain that the account shows Inactive.
