If part of your deposit was used to offset a negative balance before that balance was cleared, email info@ultimamarkets.com from your registered email address within 7 days of the deposit date.
Your request is subject to review. Submitting it does not guarantee a refund.
Before you start
Prepare the following information:
- Your trading account number.
- The deposit date and amount.
- The amount used to offset the negative balance.
- The amount you want reviewed for a refund.
Steps to submit your request
Follow these steps before the seven-day deadline:
- Create an email from your registered email address.
- Explain that your deposit offset a negative balance before the negative balance was cleared.
- Include the account and transaction details listed above.
- Send the request to info@ultimamarkets.com no later than 7 days after the deposit date.
Customer Support will review your request and notify you of the outcome.
What if more than seven days have passed?
Requests submitted more than 7 days after the deposit date are not accepted.
Can a refund affect my deposit bonus?
Yes. A refund may affect associated deposit-bonus credit. Review the applicable promotion’s terms and conditions before submitting your request.
Need more help?
If you need clarification about a submitted request, reply to your original email. Include your trading account number and the deposit date so Customer Support can identify the transaction.
