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You can update your registered phone number through the Ultima Markets App or Client Portal. You must have access to your current registered phone number to complete the standard verification process.

If you no longer have access to your current phone number, you can submit a request from your registered email address to info@ultimamarkets.com.

Ultima Markets App

1. Open the Ultima Markets App and go to Profile.

2. Tap Security.

4. Select Update Mobile Number.

5. Enter your new phone number and current password.
6. Tap Send OTP via SMS.
7. Enter the verification code sent to your phone and complete the update.

Client Portal

1. Log in to the Client Portal.
2. From the top menu, select Profile.

3. Select Security Management.
4. Click Modify next to your phone number.

5. Click Send OTP.
6. Enter the verification code sent to your current phone number.
7. Click Confirm.
8. Enter your new phone number and complete the verification process.

If You Cannot Access Your Current Phone Number

If you no longer have access to your current registered phone number, submit your request using your registered email address to .

Please provide the following information:

1. Your name
2. Your current phone number
3. Your new phone number
4. A selfie photo of yourself holding your ID
   

Once all required information is received, the relevant department will process your request within one business day.

Important

To protect the security of your funds, withdrawals will be disabled for 48 hours after your registered phone number is changed.