If you cannot find your trading server when logging in to MetaTrader 4 (MT4) or MetaTrader 5 (MT5), you may need to search for the correct trading server or add it manually. You can find your trading server name in the Ultima Markets Client Portal or in the account confirmation email you received when opening your trading account.
What details do I need to log in to MetaTrader 4 (MT4) or MetaTrader 5 (MT5)?
To log in to your trading account, you need the following details:
- Trading account number: Your trading account login ID.
- Password: The password associated with your trading account.
- Trading server name: The server assigned to your trading account.
You can find these details in the Ultima Markets Client Portal or your account confirmation email.
Important: MetaTrader 4 (MT4) trading accounts can only connect to MetaTrader 4 (MT4) servers, while MetaTrader 5 (MT5) trading accounts can only connect to MetaTrader 5 (MT5) servers.
What should I do if the server list is empty?
- Confirm that your device is connected to the internet.
- Restart MetaTrader 4 (MT4) or MetaTrader 5 (MT5), then search again.
- Try another network, such as mobile data, if available.
- Check whether your firewall or network settings are blocking the platform’s connection.
An empty server list may mean the platform cannot retrieve the available servers.
How do I find my trading server name in the client portal?
- Log in to the Ultima Markets Client Portal.
- Go to the Accounts tab.
- Find your trading account number.
- Check the trading server name displayed below your account number.
How do I find or add my trading server on desktop?
- Open MetaTrader 4 (MT4) or MetaTrader 5 (MT5).
- Select File → Login to Trade Account.
- Enter your exact trading server name in the Server field.
- If you cannot find your server, select File → Open an Account.
- Enter the Ultima Markets in the search field.
- Click on Find your company.
- Select the trading server that matches your account.
- Return to File → Login to Trade Account.
- Enter your trading account number and password, then select Login.
How do I find or add my trading server on mobile?
- Open the MetaTrader 4 (MT4) or MetaTrader 5 (MT5) mobile app.
- Open the menu and select Manage Accounts.
- Select the + icon.
- Search for Ultima Markets or enter the company name.
- Select the trading server that matches your account.
- Enter your trading account number and password.
- Select Sign In.
If no search results appear: Wait a few seconds for the results to load. If no results appear, try entering fewer characters, such as the first part of the company name or trading server name.
What if "Ultima Markets" still does not appear?
Some third-party versions of MetaTrader may not support searches for Ultima Markets servers.
Uninstall the platform and download the version that matches your trading account from the official Ultima Markets website:
What should I do if my trading server appears but will not connect?
Check your internet connection and confirm that you have selected the correct trading server. You can also restart the platform or switch to another network and try connecting again.
If the issue continues, refer to How to Fix a "No Connection" Error in MetaTrader 4 (MT4) or MetaTrader 5 (MT5)、 for further troubleshooting.
A server that appears in the list but will not connect may indicate a network issue or a connection problem with the selected server.
Need More Help ?
If you still cannot find your trading server or log in, prepare the following information so Customer Support can investigate:
- Trading platform: MetaTrader 4 (MT4) or MetaTrader 5 (MT5).
- Trading account number: The account you are trying to access.
- Trading server name: The server shown in your Client Portal.
- Error message: The exact message displayed on the platform.
- Screenshot: A screenshot showing the server list, login page, or error message.
This information will help Customer Support Team to identify the issue and guide you through the next steps.
