You can raise a dispute or lodge a complaint by emailing info@ultimamarkets.com. Describe the issue and include the account details and supporting information needed to review your concern.
Information to include
Prepare the following details before submitting your complaint:
- Your full name, date of birth and address.
- Your trading account number and any related order numbers.
- A clear description of your complaint, including relevant dates and events.
- Your preferred or suggested resolution.
- Supporting documents, such as correspondence, screenshots or trading statements.
Steps to submit your complaint
Follow these steps to send your complaint for review:
- Create an email explaining that you want to raise a dispute or complaint.
- Include the information listed above and attach relevant supporting documents.
- Send it to info@ultimamarkets.com. If your complaint concerns an existing account, use your registered email address where possible.
Providing complete information helps Customer Support identify your account and review the issue.
Need more help?
If you need to provide additional information or request an update after submitting your complaint, reply to your original email so the correspondence stays together.
